Knowledge Hub
Answers grounded in your approved business knowledge.
Services, prices, policies, and FAQs — maintained by your team, reviewed before publishing, and the only source used in live conversations.
Knowledge Hub · Review queue
3 to review- Needs review
Water heater replacement — pricing
Imported from your website
- Needs review
Emergency call-out policy
Uploaded document, p. 4
- Approved
Service area coverage
Manual entry
Live release
v12 · Published214 knowledge entries live. Drafts are never used in customer conversations.
Generic AI answers destroy trust in one message
An assistant that invents prices or policies is worse than none. Trestelo answers only from knowledge your team has reviewed and published — and says so when it doesn’t know.
How knowledge stays trustworthy
Bring your content
Import from your website, upload documents, or write entries directly — the AI organizes it into drafts.
Your team reviews
Every imported or AI-suggested entry lands in a review queue. Nothing goes live automatically.
Publish a release
Approved knowledge publishes as a versioned release — the only content live conversations can use.
Improve from gaps
When customers ask things the knowledge can’t answer, gap detection tells you what to add next.
What you get
Website and document import
Crawl your site or upload files; content is extracted and categorized for review.
Structured + narrative knowledge
Exact facts (prices, durations, locations) and explanatory content each retrieved the right way.
Versioned releases
Publish, roll back, and audit exactly what the AI could say at any point in time.
Knowledge-gap detection
Unanswerable questions become a to-do list for your content.
Where teams use it
- Loading a service catalog with prices the AI quotes correctly
- Importing an existing FAQ page in an afternoon
- Keeping seasonal policies current without touching other content
Human control: Drafts are never served to customers. Publishing is permission-gated, releases are versioned, and rollback is immediate.
Common questions
What happens when the AI doesn’t know?
It says so and follows your fallback rule — typically collecting the question and handing over to your team rather than guessing.
Can we import our existing website content?
Yes — point the importer at your site or upload documents. Extracted entries land in a review queue for your approval before going live.
Who can publish knowledge?
Only roles you grant publishing rights. Every publish is versioned and auditable.
See knowledge hub on your workflows.
Book a personalised demo and walk through your channels, qualification rules, and handover setup.